General
Your privacy is important to us and we provide this notice explaining our online information practices and the choices you can make about the collection
and use of the personal information you submit at livelywellhealth.com (this “Website”).
This Website is not intended for anyone under the age of eighteen (18). By accessing the Website, you signify your assent to the Website’s Privacy Policy,
and to the collection, use and transfer of your information in the manner described in this Privacy Policy. If you do not agree to this Privacy Policy,
please do not access the Website. You should visit this page periodically, as we may, from time to time, update this Privacy Policy and such changes shall
be effective immediately upon posting on the Website and without further notice to you. Your continued access to the Website following the posting of
changes to this Privacy Policy shall be deemed an acceptance of such changes by you. We will, however, use personally-identifiable information only in
accordance with the version of the Privacy Policy under which the information was collected.
If you are visiting the Website from outside the United States, please be advised that your personal data will be processed by us in the United States
where data protection and privacy regulations may differ from similar regulations in other countries. By using the Website, you consent to any such
transfer of information outside of your country if you are located outside of the United States. Additionally, by using the Website, you consent to us
using your personal information to contact you electronically, in writing, or otherwise to provide notices relating to your use of the Website and to give
you information about the products and services offered by us and our affiliates. If you would like to opt out of future promotional materials from us,
you may indicate this preference by following the unsubscribe instructions at the end of such communications from us.
This privacy notice discloses the privacy practices for the Website. The terms “we,” or “us,” refer to Online Insurance Solutions, LLC and its
subsidiaries and affiliates. This privacy notice applies solely to information collected by this Website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will use your information to
respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as
necessary to fulfill your request, including a review of available insurance policy options with a licensed Insurance Agent. Unless you ask us not to, we
may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Information Collected Automatically
This Website automatically collects information about your use of the Website and our communications, including the domain from which you access the
Internet (for example, Comcast.net, if you are connecting from a Comcast account); mobile and/or operating device identifier; computer operating system;
web browser type and version; date and time you access the Website; Internet address of the website from which you linked directly to our Website (source
URL/referring page) and exit pages; browser history; clickstream data; Internet service provider (ISP); behavioral data (opens, clicks); and user-specific
and aggregate information on areas of the website used. This Website uses data capture and analysis tools, and other similar tools, to extract, compile
and analyze any non-personally identifiable data or information resulting from your use of the Website and the services offered thereon (collectively
“Blind Data”). Such Blind Data shall be solely owned by us and may be used for any lawful business purpose, including, without limitation, analyzing and
enhancing the Website and services offered hereby and disclosing such Blind Data to third parties for a variety of purposes. We also use cookies, as
described below, to collect the above data.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number
given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and
offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock
icon in the address bar and looking for “https” at the beginning of the address of the Website.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the
information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally
identifiable information are kept in a secure environment.
Personally-Identifiable Information
Personally identifiable information is collected about you when you visit and use the Website, including when you subscribe to receive communications from
us or contact us through the Website; when you open and/or click on email communications including advertisements and newsletters; and when you request to
unsubscribe from receiving email advertisements, newsletters, or other communications from us. The types of personally identifiable information that may
be collected through the Website include, without limitation, any information which you volunteer to the Website or through other means of communications,
including your first name, last name, postal address, email address, phone number and MSISDN (mobile station integrated services digital network number),
credit card and billing information, download history, texts, messages, age/date of birth, housing status, employment status, medical information, marital
status, parental status, gender, occupation, industry of employment, employment history, salary range, education level, products or services purchased,
obtained, considered, or other purchasing or consuming histories, personal and online interests.
Please know that you will retain ownership of any personal information that you may include in your account and contact lists in order to identify
recipients of your messages through our services, and we will not use contact lists for its own promotional campaigns or sell contact lists to
third-parties, subject at all times to our need to access and use such information in order to provide the services pursuant to its Privacy Policy.
We may use such personally identifiable information to provide or match you with the services that you have requested, to contact you about programs,
products, features or services in which we believe you may be interested (such as future promotional materials), or for other purposes disclosed from time
to time. We also may use your personally identifiable information to contact you regarding your use of our Website or changes to our Privacy Policy, Terms
of Service, or other policies or terms that affect you and your use of our Website and services. In addition, we may use information collected about our
users to improve the content and navigation of our Website, or for other internal purposes.
To fulfill your requests for products and services, we may share the personally identifiable information you provide with your cell phone service provider
or their partner and subcontractor companies. Please know that this Privacy Policy does not cover such entities’ use of information. To learn more about
your provider’s privacy practices, you should consult its privacy policy.
We also use third party service providers, including email service providers to send out emails on our behalf, data hygiene companies, email marketing
partners, and offline marketing partners for marketing, and to the extent applicable, third party payment processors.
In addition, we may disclose personally identifiable information collected about you in the following instances:
- We may disclose information about our users, including personally identifiable information (i) when requested by governmental or quasi-governmental
authorities conducting an investigation; (ii) when we believe in good faith that it is necessary to respond to a subpoena, court order, or other legal
process, or to exercise our legal rights or defend against legal claims; (iii) to verify or enforce compliance with the policies governing our Website
and applicable laws; or (iv) to protect against misuse or unauthorized use of our Website. - We also may disclose user information whenever we believe in good faith that disclosure is necessary to investigate, prevent, or take action regarding
illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and
conditions, or as otherwise required by law, or limit our legal liability; to protect or defend our rights or property; or protect the safety, rights,
or property of our users. - We may sell, transfer, or otherwise disclose user information, including personally identifiable information, to a successor entity in connection with a
corporate merger, consolidation, the sale of substantially all assets, or other corporate change.
Except as stated in this Privacy Policy, or as otherwise stated at the time personally-identifiable information is gathered, we will not provide
personally-identifiable information to third parties who are not under our direction and control.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify
repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving
time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie
is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any
individual person.
TCPA Consent
This Site is compliant with the Telephone Consumer Protection Act as implemented by the Federal Communications Commission. By selecting the box above “I
CONFIRM” on the Website, you agree by electronic signature to the Terms of Use (link), Mobile Terms of Use (link), Privacy Policy (link), and Mobile
Privacy Policy and Conditions (link) and agree to receive daily text messages (up to 30 msg/mo) from American Hope Resources (AHR) on the number provided
from short code 56400 through the use of automated technology, even if your number is currently listed on any state, federal, or corporate “Do Not Call”
list. You understand that you are not required to give your consent as a condition of your receipt of services from AHR. You also understand that my
telephone company may impose charges on you related to your receipt of the text messages, and that you may reply HELP at any time, or revoke this consent
at any time by replying STOP to opt-out. Msg & data rates may apply.
California Consumer Privacy Protection (CCPA)
This section is specific and applies only to web visitors who are California residents, under the meaning of Section 17014 of Title 18 of the Cal. Code of
Regulations.
California residents have the right to receive, once a year, information about third parties with whom we have shared personal information about you or
your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared.
As stated in this Privacy Policy, you have agreed to allow us to share such personal information with third parties for their direct marketing purposes
until you remove your information; and thus, you have agreed to this disclosure. California customers may request further information about our compliance
with this law by sending us an email using the Contact us form. Please note that we are only required to respond to one request per customer each year,
and we are not required to respond to requests made by means other than through this email address.
Under the California Consumer Privacy Act of 2018 (“CCPA”), up to twice in a twelve (12) month period, a consumer has the right to request that a business
disclose what personal information it collects, uses, discloses, and sells. Information regarding our collection, disclosure, and sale practices are
detailed below, in addition to instructions on how to exercise your rights regarding your personal information.
What Personal Information Do We Collect?
We collect, and have collected personal information about our visitors in the preceding 12 months as summarized below:
Categories of Personal Information | Specific Types of Personal Information Collected | Business or Commercial Purpose for Which Each Category Will be Used |
---|---|---|
Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers), or information that identifies, relates to, describes, or is capable of being associated with, a particular individual |
First name; Last name; Postal address; Email address; Phone number; Age/date of birth; IP address; Housing status; Employment status; Medical information; Marital status; Parental status; and Credit card and billing information |
Website access and interaction; Tracking Website access and interaction; Fulfillment of requests submitted through the Website; Personalize and improve the Website; Marketing; Internal database; Analyze the Website; Secure the Website; Customer service; and Legal compliance |
Characteristics of protected classifications under California or federal law | Gender | Website access and interaction; Tracking Website access and interaction; Fulfillment of requests submitted through the Website; Personalize and improve the Website; Marketing; Internal database; Analyze the Website; Secure the Website; Customer service; and Legal compliance |
Commercial information | Products or services purchased, obtained, considered, or other purchasing or consuming histories; Personal and online interests; and Other information you volunteer to the website or through other means of communication, such as responses, registrations, surveys, reviews, comments, confirmations, emails, postings, messages, telephone calls, written correspondence or other electronic submissions and communications sent by you to the website |
Website access and interaction; Tracking Website access and interaction; Fulfillment of requests submitted through the Website; Personalize and improve the Website; Marketing; Internal database; Analyze the Website; Secure the Website; Customer service; and Legal compliance |
Internet or other electronic network activity information | Domain; Mobile and/or operating device identifier; Computer operating system; Web browser type and version; Browser history; Date/time stamp; Source URL/Referring and exit pages; Clickstream data; Internet service provider (ISP); Mobile phone carrier; Behavioral data (opens, clicks); and User-specific and aggregate information on areas of the website used |
Website access and interaction; Tracking Website access and interaction; Fulfillment of requests submitted through the Website; Personalize and improve the Website; Marketing; Internal database; Analyze the Website; Secure the Website; Customer service; and Legal compliance |
Geolocation data | Geographic region based on IP address and/or web browser type; Time zone; and Area code and zip code associated with your web server | Website access and interaction; Tracking Website access and interaction; Fulfillment of requests submitted through the Website; Personalize and improve the Website; Marketing; Internal database; Analyze the Website; Secure the Website; Customer service; and Legal compliance |
Professional or employment-related information | Occupation; Industry of employment; Employment history; and Salary range | Website access and interaction; Tracking Website access and interaction; Fulfillment of requests submitted through the Website; Personalize and improve the Website; Marketing; Internal database; Analyze the Website; Secure the Website; Customer service; and Legal compliance |
Education information | Education level | Website access and interaction; Tracking Website access and interaction; Fulfillment of requests submitted through the Website; Personalize and improve the Website; Marketing; Internal database; Analyze the Website; Secure the Website; Customer service; and Legal compliance |
Inferences drawn from any of the above information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, behavior, etc. |
Inferences about an individual’s propensity to respond to a particular email advertisement | Website access and interaction; Tracking Website access and interaction; Fulfillment of requests submitted through the Website; Personalize and improve the Website; Marketing; Internal database; Analyze the Website; Secure the Website; Customer service; and Legal compliance |
We also collect the above personal information through the Website, as well as through internet service providers (ISPs), data analytics provider,
operating systems and platforms, and consumer data resellers/brokers.
What Personal Information Do We Disclose or Sell?
We have disclosed personal information for a business purpose, or sold personal information to third parties in the preceding 12 months in the following
categories:
Categories of Personal Information (PI) | Categories of Third Parties to Whom Such Information Was Disclosed or Sold |
---|---|
Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers), or information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. |
Email marketing partners; Offline marketing partners; Email service providers; Third party payment processors; and Data hygiene companies |
Commercial information | Email marketing partners; Offline marketing partners; Email service providers; Third party payment processors; and Data hygiene companies |
Internet or other electronic network activity information | Email marketing partners; Offline marketing partners; Email service providers; Third party payment processors; and Data hygiene companies |
Geolocation data | Email marketing partners; Offline marketing partners; Email service providers; Third party payment processors; and Data hygiene companies |
Professional or employment-related information | Email marketing partners; Offline marketing partners; Email service providers; Third party payment processors; and Data hygiene companies |
Education information | Email marketing partners; Offline marketing partners; Email service providers; Third party payment processors; and Data hygiene companies |
Inferences drawn from any of the above information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, behavior, etc. |
Email marketing partners; Offline marketing partners; Email service providers; Third party payment processors; and Data hygiene companies |
In addition, we may disclose any personal information collected about you in the instances described under the “Personally-Identifiable Information”
heading above, where requested by governmental or quasi-governmental authorities conducting an investigation; in response to a subpoena, court order, or
other legal process; to exercise our legal rights or defend against legal claims; to verify or enforce compliance with the policies governing our Website
and applicable laws; to protect against misuse or unauthorized use of our Website; to investigate, prevent, or take action regarding illegal activities,
suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions, or as otherwise
required by law, or limit our legal liability; to protect or defend our rights or property; or protect the safety, rights, or property of our users. We
may also sell, transfer, or otherwise disclose personal information to a successor entity in connection with a corporate merger, consolidation, the sale
of substantially all assets, or other corporate change.
We do not have any actual knowledge of the sale of personal information of minors under 16 years of age. There are no financial incentives to disclose.
Your Right to Request to Know and How to Submit a Verified Request to Know
A “request to know” is a request related to the personal information that a business has about such consumers. It may include a request for any or all of
the following from us: 1) specific pieces of personal information that we have collected about you; 2) categories of personal information that we have
collected about you; 3) categories of sources from which the personal information was collected; 4) categories of personal information that we have sold
or disclosed for a business purpose about you; 5) categories of third parties to whom the personal information was sold or disclosed; and 6) the business
or commercial purpose for collecting or selling personal information.
The CCPA permits requests to know from the same consumer up to twice in a twelve (12) month period.
To submit a request to know, please email your request to legal@online-insurancesolutions.com. To process your request, you may be required to submit your
first name, last name, California address, email address, and phone number in conjunction with your request. The information which you provide will be
used to verify your request and to attempt to identify you within our data records. If you elect to use an authorized agent to exercise your right to
submit a request for information, we may require the following before processing the request: 1) provide proof of your written and signed permission with
the authorized agent to act on your behalf; 2) directly verify your own identity with us; and 3) directly confirm with us that you provided the authorized
agent permission to submit the request on your behalf. The information which you submit in conjunction with your request to know will be used for the
express purposes of verification and providing you with responsive information to your request, if required.
Your Right to Request Deletion and How to Submit a Verified Request to Delete
You have the right to request the deletion of any personal information which we have collected about you, or which we maintain. To submit a verifiable
request to delete, please email your request to legal@online-insurancesolutions.com. To process your request, you may be required to submit your first
name, last name, California address, email address, and phone number in conjunction with your request. The information which you provide will be used to
verify your request and to attempt to identify you within our data records. If you elect to use an authorized agent to exercise your right to submit a
request for deletion, we may require the following before processing the request: 1) provide proof of your written and signed permission with the
authorized agent to act on your behalf; 2) directly verify your own identity with us; and 3) directly confirm with us that you provided the authorized
agent permission to submit the request on your behalf. The information which you submit in conjunction with your request to delete will be used for the
express purposes of verification and fulfilling your request, if required.
We utilize a two-step process for online requests to delete, whereby you first submit your request to delete, and second, you separately confirm that you
want your personal information deleted.
To the extent that your personal information is necessary for us to maintain for a reason delineated in Cal. Civ. Code § 1798.105(d), including but not
limited to complete a transaction for which the personal information was collected, provide a good or service you have requested, detect security
incidents, protect against malicious, deceptive, fraudulent, or illegal activity, debug, etc., or to comply with a legal obligation, we are not required
to comply with your request for deletion. For instance, we are not required to delete personal information which is necessary to maintain suppression
files for those individuals who have opted out of receiving email marketing from us. If we are unable to verify your request, we will notify you as well.
Your Right to Opt-Out of the Sale of Your Personal Information
California affords consumers with the right to opt-out of the sale of their personal information. To submit a request to opt-out of the sale of your
personal information, you may email us at legal@online-insurancesolutions.com.
To process your request, to opt-out, you may be required to submit your first name, last name, California address, email address, and phone number in
conjunction with your request. The information which you provide will be used to verify your request and to attempt to identify you within our data
records. You may exercise your right to opt-out through an authorized agent. If you elect to use an authorized agent to exercise your right to opt-out of
the sale of your personal information, we may require the following before processing the request: 1) provide proof of your written and signed permission
with the authorized agent to act on your behalf; 2) directly verify your own identity with us; and 3) directly confirm with us that you provided the
authorized agent permission to submit the request on your behalf. The information which you submit in conjunction with your opt-out request will be used
for the express purposes of verification and complying with your opt-out request.
Your Right to Non-Discrimination for the Exercise of Your Privacy Rights
California affords consumers with the right not to receive discriminatory treatment by a business for the exercise of their privacy rights conferred by
the CCPA. This means that you cannot be denied goods or services; be charged different prices or rates; be provided with a different level or quality of
goods or services; or have it suggested that you will receive a different price or rate or different level or quality of goods or services. However, a
business may offer a financial incentive or price or service difference if it is reasonably related to the value of the consumer’s data. A business shall
notify consumers of any financial incentive or price or service difference.
Changes to Privacy Policy
We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will post an update on the
website. We encourage you to periodically review this page for the latest information on our privacy practices.
Public Forums
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read,
collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at
legal@online-insurancesolutions.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are
unable to do so and why.
Links To Other Websites
The Website may contain links to third party websites, whose information practices may be different than this Website. Visitors should consult such
third-party sites’ privacy notices as we does not have any control over information that is submitted to, or collected by, these third parties this
Website does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other
personal information) you might be requested to give any third party.
These links are provided solely as a convenience to you and not as an endorsement by us of the contents on such third-party websites. We cannot ensure
that you will be satisfied with any products or services that you purchase from a third-party site that links to or from the Website, since these sites
are owned and operated by independent retailers.
We are not responsible for the content of linked third-party sites and do not make any representations regarding the content or accuracy of materials on
such third-party sites. We have not taken any steps to confirm the accuracy or reliability of any of the information contained in such third-party sites.
If you decide to access linked third-party sites, you do so at your own risk. We strongly encourage you to make whatever investigation you feel necessary
or appropriate before proceeding with any online or off-line transaction with any of these third parties.
Data Security Policy
The importance of security for all personally-identifiable information associated with visitors to the Website (as well as the Website’s customer
information, such as cell phone numbers, texts, messages, credit card information, and addresses, and other account data) is of utmost concern to us, and
we have implemented, and periodically review, certain physical, electronic, and managerial procedures to help prevent unauthorized access and maintain
data security. We endeavor to keep your payment and personal information secure. Our Secure Sockets Layer (SSL) software is the industry standard and
among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number,
name, and address. Unfortunately, due to the open nature of Internet communications, no data transmission over the Internet can be guaranteed to be
secure, and thus we cannot guarantee that communications between you and the Website will be free from unauthorized access by third parties. Visitors of
the Website its customers use the Website at their own risk.
Questions/Concerns?
If you have any questions, comments, or concerns regarding our Privacy Policy, please contact us at legal@online-insurancesolutions.com.
If you have a disability which interferes with your ability to access this policy, we can make accommodations to present the policy in an alternative
format to assist you. If you would like to receive this information in another format that is accessible to your needs (for example, audio, large print,
etc.), please contact us.
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